Help Center

Everything you need to run your store on URUK. Can't find what you're looking for? Contact us.

Getting started

Plans and pricing

Catalog management

Payments

Shipping

Branding and customization

URUK Read discovery

Support

Still need help?

Email us at hello@urukshelf.com or use the contact form. We reply within 24 hours on business days.

Help Center

Getting started

How do I sign up for URUK Shelf?

How long does setup take?

What do I need before I start?

Plans and pricing

What plans does URUK Shelf offer?

Can I switch plans later?

What's the difference between Hosted and Branded?

Is there a free trial?

How do I cancel?

Catalog management

How do I add books?

Can I import from another platform?

How many books can I have?

What languages are supported?

Payments

What payment gateways do you support?

Why don't you support Stripe in some countries?

When do I get paid?

What about taxes?

Shipping

How does shipping work?

Can I offer free shipping?

What about international shipping?

Do you handle returns?

Branding and customization

Can I customize my store's design?

Can I use my own domain?

Can I use my own email address?

URUK Read discovery

What is URUK Read?

Do I have to be on URUK Read?

Can I track URUK Read traffic?

Support

How do I get help?

Do you offer migrations or setup help?

Do you have a community?

Still need help?